EBCO Limited warrants by way of replacement due to defects in material and/or workmanship components purchased new from EBCO or from an approved EBCO reseller subject to the following terms and limitations.

  • Frames are warranted for 5 years
  • EBCO branded accessories, bicycle components (other than Wear Items referred to below), front forks and all electrical components (including controller, display console,TMM4 sensor, battery, motor, battery and battery charger) are warranted for two years

Please note the above warranties:

i. apply only to components purchased new from EBCO or purchased new from an EBCO approved reseller, and warranty coverage commences from the original date of purchase by the original purchaser and proof of purchase will be required to validate the warranty claim. All warranty claims must be made to EBCO or through an EBCO-approved reseller and before a warranty claim can be processed the product. EBCO requires proof of purchase.

ii. Does not cover improper assembly or improper use, servicing or maintenance.

iii. Does not include Wear Items including but not by way of limitation – tyres, inner tubes, chains, chain wheels, sprockets, brake pads, handlebar grips, or cables, which are not covered under warranty.

iv. Does not cover normal wear and tear, including corrosion, rust, hairline cracks in paint, chips in paint, water damage, the results of fatigue and any damage, failure or loss caused by accident, misuse, neglect, abuse, theft or failure to follow assembly, re-assembly or disassembly or other instructions or warnings in the bicycle Owner’s Handbook.

All warranty services must be performed by EBCO or EBCO approved warranty/service centres. Warranty services include the costs of parts and reasonable labour, but do not include the cost of shipment, packaging or transportation to or from EBCO.

If you elect to repair a defective product yourself or if you use a replacement component not supplied by EBCO or an authorised EBCO reseller, EBCO will not be liable for any damage, failure or loss caused by the use of such unauthorised component and the warranty will be void.

Disassembling any part or component beyond that which is shown in the bicycle Owner’s Manual will void the warranty of that item and any other components that EBCO determines are affected by such disassembly.

These warranty terms and limitations do not affect your statutory rights.